Terms & Conditions

OPEN ROAD TUNING, LLC (hereinafter "ORT") continually strives to provide accurate and up to date product pricing and product information. However, pricing or typographical errors may occur. In certain cases (although rare), OPEN ROAD TUNING, LLC cannot confirm an exact price until after the order has been placed. In event that an item is listed at an incorrect price or with incorrect information due to an error, we reserve the right to cancel any order at our discretion. In most cases, a member of the OPEN ROAD TUNING, LLC staff will contact you allowing you the option to continue with the order or cancel the order. Prices and product availability are subject to change without notice.
OPEN ROAD TUNING, LLC. strives to provide it's customers with the best pricing on the market. However, at times, we are not always the least expensive option, but sometimes that is for good reason. Under the circumstances where we are asked to price match or beat a price, we will need the following information before we can lock in a price match:
Website or email documentation of the price to be matched (time stamp preferred if price is quoted via email)
Packing list / part numbers to be matched
Shipping charges (where applicable)
We request these items as sometimes we are asked to match a kit which does not contain the same components. It is important for us and to the benefit of our customers that we are comparing the same exact product(s). If at anytime, you feel as though you are being treated unfairly or in a manner which is not appropriate, please let us know.
OPEN ROAD TUNING, LLC consistently tries to provide its customers with outstanding products backed by unmatched service and support. Due to stock availability, manufacturing, shipping, etc. we are not always able to fulfill orders with the exact part requested or pictured on our site. Therefore, we reserve the right to substitute out of stock with in stock like parts without any prior notice or consent. We will never compromise the safety of our customers by sending out lesser quality or inferior parts.
Due to the fact that many of the products we sell are imported from Europe, prices will fluctuate depending upon the current market exchange rate. At no time will you be charged a higher price without the option to cancel your order first. Prices are subject to change without notice.
OPEN ROAD TUNING, LLC coupon codes and promotional specials are an excellent way for our customers to save money and purchase parts at a reduced rate. Due to the nature of our specials and promotions, we must limit each customer to the use of one promotional code per order. Whilst sometimes there are multiple promotions running at one time, we leave it to the discretion of our customers to choose which special they would like to take advantage of. 'FULL KIT' or 'COMPLETE KIT' promotions must be purchased in a 'COMPLETE KIT' configuration -- i.e. front struts/bags, rear struts/bags and management. If there are parts removed from the kit, this no longer qualifies for a 'COMPLETE KIT' promotion. OPEN ROAD TUNING, LLC reserves the right to cancel, refund or deny any orders which try to circumvent any promotional guidelines.
This site all of it's here within are the property of OPEN ROAD TUNING, LLC. Any content or pieces of this site may not be reproduced, transmitted, displayed or modified without the approved written consent of OPEN ROAD TUNING, LLC. Should you wish to use any pieces of our site for any reason, please contact ORT directly to obtain permission.
OPEN ROAD TUNING, LLC offers its customers a one-year product warranty via the manufacturer of the product. The manufacturers warranty covers workmanship and material defects.  OPEN ROAD TUNING, LLC will not be held liable for any warranty on products not manufactured or branded OPEN ROAD TUNING or ORT. In order for a warranty claim to be submitted, you must provide us with a copy of your invoice as proof of purchase. OPEN ROAD TUNING, LLC will only replace or repair warranty items, we will not issue any refunds regardless of the situation. OPEN ROAD TUNING, LLC reserves the right to have the product tested in-house or by the manufacturer prior to issuing any warranty adjustment. OPEN ROAD TUNING, LLC will not pay for any consequential or incidental damages/costs incurred. Due to the potential failure of products that are installed or used improperly, ORT cannot offer full warranty coverage on electrical components.
If you receive a damaged item from OPEN ROAD TUNING, LLC or from one of our drop ship suppliers, it is your duty to contact us within 5 working days of the receipt of shipment. Do not discard any of the boxing, packing materials, or broken items. In most cases, you will receive replacement items for those that have gone missing or been damaged in shipment. In the event of a shortage or missing item, OPEN ROAD TUNING, LLC must be contacted within 5 days of the shipment leaving our facility or our supplier’s facility (if the shipment is a drop ship). 
Core charges are applicable to some of the products carried by OPEN ROAD TUNING, LLC. Core charges are collected before any work or services are rendered. To receive a full refund on the initial core charge, the core item must be returned in the original box your new part arrived in. Also, please note, the core part must be a serviceable or rebuildable part. This means the core part does not have any missing pieces and has not sustained any irreparable damage. Items deemed ‘non-rebuildable’ by OPEN ROAD TUNING, LLC will not receive a core charge refund. Core + Cash exchanges are only applicable to BagYard Air Ride front strut setups. Core + cash exchanges involve the exchange of older BagYard Air Ride front struts for newer (often shorter or altered) units. Core + cash exchange fees are determined on a case-by-case basis and are subject to a fee decided upon by OPEN ROAD TUNING, LLC and BagYard Air Ride. Core + cash exchange program fees are to be paid in full before any services are rendered or any products are shipped. Before any new/exchange products are shipped from OPEN ROAD TUNING, LLC, the core units must be returned. The core units will be thoroughly inspected and tested. If the core product is found to be in poor condition, the fee will be subject to an increase dependent upon the condition of the core product. Please be advised that the core + cash exchange fee is a non-refundable fee and new/exchange struts are often remanufactured or rebuilt units. All new/exchange struts are leak tested and pressure tested before being shipped to the customer. OPEN ROAD TUNING, LLC reserves the right to deny any core + cash exchange transactions at any point during the process. Should OPEN ROAD TUNING, LLC decide to cancel the transaction, your money will be refunded and your core product will be returned.
OPEN ROAD TUNING, LLC recommends professional installation of any aftermarket parts. OPEN ROAD TUNING, LLC cannot be held liable for any damages caused due to improper installation. Air suspension products sold by OPEN ROAD TUNING, LLC are intended for show and off-road use. It is the customer’s responsibility to understand and abide by local laws with regard to air suspension usage. In the event that ORT or any of it's staff members makes a recommendation for an installation facility, we cannot be held liable for the work performed by this facility and/or it's staff. 
OPEN ROAD TUNING, LLC strives to have the most competitive prices and the best customer service. In the event that you do not see a particular product on the site and you obtain a quote from a team member; this price will be honored for a term of 30 days. After this period of time, OPEN ROAD TUNING, LLC reserves the right to not honor the quote. Please note that shipping quotations are an exception to the rule as shipping prices fluctuate on almost a weekly basis. We will do our best to find a happy medium for shipping, but we cannot honor shipping quotes for a period longer than 14 days. Should you need a duplicate invoice of your transaction, please contact us directly.
Due to manufacturer's regulations and the consistent evolution of products, we are not always able to provide the most accurate image for your product. However, we will always ship the right product despite what is shown in the image. Should you have any questions regarding part numbers or the product shown, please contact us directly.
OPEN ROAD TUNING, LLC accepts no returns or exchanges after 30 days from the original shipment date (or pick up date for local sales). Under no circumstances will ORT or any of it's staff waive the 30 day return policy. In the scenario that custom parts are ordered, ORT reserves the right to refuse the return on custom parts, thus issuing only partial credit to the purchaser. All parts are subject to a restocking fee which, is 10% in ALL cases, unless otherwise noted by a staff member. Additionally, ORT and it's staff members will not reimburse any shipping or freight charges that have been agreed to by the customer and/or billed to the customer, with the understanding that the shipment(s) originating from ORT will be shipped to the customer or another location on the customer's behalf.
It is the sole responsibility of the customer to verify that all shipments are sent to the desired destination. Failure to verify the accuracy of ones shipping address is not grounds for a refund. Additionally, ORT will not be held liable for any shipping charges incurred due any address mistakes. It is the sole responsibility of the customer to verify the address before shipment and / or notify ORT of any changes before shipment. Any returned shipments are subject to reshipment at the buyer's expense.

In the event of a refused shipment, shipping costs will not be refunded. In the event that an international shipment is refused, the customer is responsible for all incurred costs. Costs may include, but are not limited to brokerage fees, importation duties and freight costs. 
In certain cases, OPEN ROAD TUNING, LLC will offer one time deals, discounted pricing (i.e. Black Friday, Cyber Monday, etc.) or special pricing that is outside of any monthly special. The pricing offered during these times or within these transactions is pricing that is one time and will not be replicated under any other circumstance. Items purchased under this one time pricing are not eligible for return, refund or exchange. We urge you to use your due diligence when purchasing these items as we cannot be held liable in the event that something happens and you wish to return the item purchased. 
In addition to the above return policy, there are absolutely no returns or exchanges on custom ordered or built-to-order parts (i.e. Forged wheels et al, ORT Coilover Kits, Air Force Suspension, etc.). In addition to the aforementioned policy, ORT will not accept any returns on parts which are 'ordered in' and not normally stocked at any of our facilities. In the event that a custom order must be cancelled after the work has been started, the order is subject to a 50% cancellation fee. If your built-to-order item is more than 75% complete the aforementioned 50% cancellation fee is null and void - we will ship the item when complete. We do not offer any exceptions to this rule whatsoever. 
All returned items must be complete with original boxing, packing materials, stickers, manuals and manufacturer information. Should any of the aforementioned be missing from the package, you will be subject to an additional fee for replacement. Should you wish to return your product for a full refund, please contact OPEN ROAD TUNING, LLC by email or phone. All credit card refunds are assessed a 3% transaction fee, no exceptions! Please be advised that product refunds take up to 72 hours to start the process and can take as long as 14 days until the money is returned to your account. Before any product is returned, contact OPEN ROAD TUNING, LLC by email or phone to obtain an RMA number. After receiving your RMA number, we will provide the necessary return shipment information. OPEN ROAD TUNING, LLC will not be responsible for any return postage, fees, taxes, etc.
These policies and regulations are set forth to protect all parties involved. While some of the aforementioned policies may seem strict, they are in place to prevent issues and complications. When purchasing from ORT whether via the website, phone order or in person, you hereto agree to be compliant and understanding of and with all policies. Should you have any issues or questions regarding our policies or regulations, please contact us directly. Thank you for your cooperation and understanding.
Policies updated: 9/21/18